Refund policy

Please be advised that we are unable to offer refunds or exchanges on any hijabs/undercaps that are purchased due to hygiene concerns.

You can contact us at info@novrathelabel.com if you have any issues. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

After your purchase has been assessed by our team and determined to be defective and after we have received the product, you can be qualified for a refund which will be processed automatically.

Although this may be highly unlikely as each product will go through multiple checks to assure the standards are top tier.

If any issues contact info@novrathelabel.com

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.